Frequently Asked Questions

ellura is a powerful, medical-grade supplement clinically proven to keep your urinary tract clean. By keeping bacteria from sticking to your urinary tract and flushing them out naturally, ellura helps you stay UTI-free^(1)(2)(5).

ellura still the same high-quality, medical-grade supplement you know and trust—only the packaging has changed. Now delivered directly from Pharmatoka, its original creators, ellura continues to provide the powerful formula you rely on.

Each capsule delivers a potent 36 mg of Proanthocyanidins (PACs) from 206 mg of concentrated cranberry juice extract (Gikacran), the key ingredient clinically proven to help prevent UTIs. Encapsulated in a 100% plant-based formula, ellura ensures optimal absorption and effectiveness^(2,3,13).

Inactive ingredients: Mannitol, Magnesium Stearate, silicon dioxide, and the vegetable shell(Hydroxypropylmethylcellulose) are used to prevent ingredients from sticking together during the manufacturing process to increase product stability and keep the active ingredient (PACs) more bioavailable.

Yes, you can open the ellura capsule, but we recommend mixing the powder with soft food (ex. yogurt, pudding, applesauce) or sweet beverage (i.e. juice) rather than taking it directly, as it has a naturally bitter, astringent taste.

ellura works by harnessing the power of 36 mg of potent Proanthocyanidins (PACs) from 100% pure cranberry juice^(1,3,8). These soluble and bioactive PACs bind to bacteria, preventing them from sticking to the bladder wall⁽²⁾. Without the ability to adhere, bacteria are naturally flushed out, helping to keep you UTI-free.

Proanthocyanidins (PACs) are natural compounds found in cranberries and some other fruits. Research shows that the unique A-type PACs in cranberries help support urinary tract health*^(1,2). ellura uses a unique/exclusive extraction process to ensure each capsule contains a precise, bioactive, and medical-grade dose of PACs for maximum effectiveness.

Not all cranberry supplements are created equal. Many lack the necessary 36 mg of bioactive PACs to be effective⁽¹⁵⁾. ellura stands apart because it is made from pure cranberry juice concentrate, ensuring a potent, medical-grade dose of soluble PACs—the only type proven to prevent UTI-causing bacteria from sticking to the bladder^(1,5). Standardized using the scientifically validated DMAC/A2 method and backed by 25 years of research and 22 herbal medicinal approvals worldwide, ellura delivers trusted, clinically proven UTI protection⁽⁷⁾ in just one capsule a day.

ellura is ideal for anyone prone to frequent UTIs, especially women. Some common UTI triggers are sex, birth control, menopause, diabetes, mobility issues, or catheter use^{(6,7,9,11,14)}. Men can also get UTIs, but since they may be linked to other health conditions, they should consult with their health care provider before taking ellura.

Lucky for you, no prescription is required for you to obtain ellura. Although ellura is made from medical-grade 36 mg of PAC (proanthocyanidins) that is backed by scientific research and trusted by healthcare providers. ellura is a dietary supplement and does not require a prescription.

To maintain a clean urinary tract, take 1 capsule daily with water about the same time each day. ellura can be used occasionally or repeatedly, as needed, or as recommended by your healthcare provider. For specific triggers like sexual activity, travel, stress, dehydration, or early signs of discomfort, you can take 2 capsules per day as needed, then return to your regular dose of 1 capsule daily^(3,8).

Yes, you can take ellura alongside your prescribed antibiotic for extra support in flushing out UTI-causing bacteria. However, ellura is not a substitute for antibiotics, which are necessary to treat an active infection⁽⁴⁾. Once the infection clears, continue taking ellura daily to help maintain a healthy urinary tract⁽⁴⁾. Keep in mind that our goal with ellura is to help to protect you from future infections. Because long-term antibiotic use for prevention may lead to resistance and unwanted side effects⁽⁴⁾, you should work with your physician to find the best prevention strategy for you and the specific bacteria that plagues you.

No, ellura cannot replace an antibiotic. If you have a confirmed UTI, you will likely need an antibiotic to treat it. However, you can take ellura alongside your antibiotic to support flushing out UTI-causing bacteria. Once the infection clears, continue taking ellura daily to help maintain a healthy urinary tract. Keep in mind that long-term antibiotic use can lead to resistance and unwanted side effects, so consult your healthcare provider for the best prevention strategy⁽⁴⁾.

Yes, ellura is encapsulated in 100% plant based formula!

ellura is rigorously tested for quality at every stage. Manufactured in Switzerland under Good Manufacturing Practices (GMP), it ensures each batch meets strict standards for purity and potency. Our Gikacran® extract complies with USP standards and is free from harmful contaminants, ensuring the highest quality and safety^(14,16,18).

ellura has a similar acidity level (ph value) to a cup of coffee⁽⁵⁾, soda^(4-5), or tomatoes^(4-5).

For Comparison: water has a neutral pH of 7; Cranberry juice is much more acidic, with a pH of 2.7. ellura falls about halfway between the two, with a pH of 4.44. This means ellura is mildly acidic but significantly less so than cranberry juice.

Although we compare ellura to a cup of coffee, rest assured that ellura does not contain any caffeine.

ellura is well-tolerated, but if you have a red fruit allergy, it's best to check with your healthcare provider before taking it. ellura's active ingredient (PACs) are extracted from concentrated cranberry fruit juice extract, a red fruit.

ellura is well-tolerated, but if you have a red fruit allergy, it's best to check with your healthcare provider before taking it. ellura's active ingredient,(PACs), are extracted from concentrated cranberry juice extract, a red fruit.

Yes, ellura is safe for children and has been used for years with no reported side effects. Children under 50 lbs can take half a capsule daily, while those 50 lbs or more can take one full capsule daily. If swallowing is difficult, the capsule can be opened and mixed into a sweet beverage or soft food⁽⁷⁾.

We recommend consulting your child’s pediatrician before starting ellura to ensure it’s appropriate for their individual health needs.

There are no studies on ellura in pregnant or nursing women. While cranberry is generally considered safe and natural, we recommend consulting your healthcare provider before use.

Yes. When taken at the recommended dose, ellura is unlikely to affect blood sugar levels, including individuals who manage their blood sugar daily.

A potential interaction cannot be ruled out. If you are taking blood thinners (anticoagulant medication), consult your healthcare provider before using ellura.

ellura is generally well-tolerated and not expected to cause side effects. However, if you experience any, consult your healthcare provider. For further assistance, you can contact us at help@pharmatoka.com or call (888) 481-6590.

As with starting any new medication or supplements, it's important to consult your healthcare provider.

ellura contains low levels of oxalates, only 0.108 mg per capsule, which is much lower than in pure cranberry juice or the whole fruit. While long-term studies provide conflicting data on cranberry and kidney stones, the low oxalate content in ellura makes it unlikely to cause or worsen kidney stones. If you have a history of kidney stones or severe kidney disease, it's best to consult your healthcare provider before taking ellura.

While an IC "flare" and UTI symptoms can often feel the same, ellura is not a treatment for interstitial cystitis (IC). However if UTI's tend to cause your IC "flare ups" then ellura may help. If acidity is a concern, ellura has an ph of 4.4, you can take it with an acid reducer. Always consult your healthcare provider for proper IC management and treatment.

Click on “Account” in the upper-right corner of our website, or click here to access the login page directly.

You can update your contact details by logging into your account, chatting with our Customer Service team, emailing us at hello@ellurautihealth.com, or calling us at (888) 481-6590.
Note: Changes will only apply to future orders. Orders already processed cannot be updated.

Enter your promo code at checkout before completing your order to see the discount applied.

Simply visit our product page, add your preferred items to the cart, and proceed to checkout. If you encounter any issues, feel free to call us—we’re happy to place your order over the phone. You can call our Customer Care Team at (888) 481-6590.

We accept all major credit cards, debit cards, Apple Pay, and Google Pay. Unfortunately, we do not accept checks or money orders at this time.

Your card will be charged at the time your order is placed.

We begin processing orders immediately to ensure timely delivery, so we regret that we are unable to guarantee changes or cancellations once an order is placed.

Call us at (888) 481-6590, Monday–Friday, 9:00 a.m.–5:00 p.m. EST, or email help@pharmatoka.com. We’ll help you complete your order and troubleshoot any issues.

Orders placed before 2:00 p.m. EST on weekdays will ship the same day. Orders placed after 2:00 p.m. EST ship the next business day.

Standard Shipping: 3–5 business days
You’ll receive an email with tracking information as soon as your order ships.

Rates will be calculated at checkout based on destination.

Currently, ellura is only available for shipping within the United States and U.S. territories.

Once your order ships, you’ll receive a tracking link by email. You can also log into your account to view tracking information under "My Orders."

We’re sorry for the delay. Please call us at (888) 481-6590 or email help@pharmatoka.com, and we’ll investigate the status of your delivery.

Subscribe & Save ensures you never run out of ellura. You’ll receive your order automatically on a recurring schedule and save 20% on every shipment.

Log into your account and go to “Manage Subscriptions.” You can adjust the delivery schedule, skip a shipment, or cancel anytime.

Yes! Simply log into your account, go to your subscription settings, and choose to skip a delivery as needed.

Unopened bottles of ellura may be returned within 45 days of purchase for any reason. Refunds will be issued to the original form of payment, minus original shipping costs and a 3.5% transaction fee to cover payment processing expenses.
Please note:
- Products must be returned in their original, sealed condition.
- Opened or used bottles are not eligible for return.
- Customers are responsible for return shipping costs.
- We cannot accept returns or offer refunds for expired products.

Contact our Customer Support team at help@pharmatoka.com or call (888) 481-6590, and we’ll guide you through the process.

Phone: (888) 481-6590
Email: help@pharmatoka.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. EST

Yes, our live chat is available during business hours. Simply click the chat icon on the bottom-right corner of our website.

My ellura is our customer loyalty program designed to reward your commitment to urinary tract health. By making purchases, engaging with us online, and referring friends, you earn points that can be redeemed for discounts on future ellura orders.

It’s easy—and free! Simply create an account on our website, and you’ll be automatically enrolled in the My ellura Rewards Program. You’ll even earn 60 points just for signing up.

You can earn points by taking simple, supportive actions: Note: You must be logged in to your account to earn points.
- Make a purchase: 1 point per $1 spent, including subscriptions
- Sign Up: 60 points
- Write a product review: 100 points (you’ll receive an email invite to submit a review 45 days after your purchase)
- Celebrate your birthday: 50 points
- Like us on Facebook: 20 points (one-time)
- Follow us on Instagram: 20 points (one-time)
- Free Shipping: When you Sign Up for the rewards program

You can redeem your points at checkout in increments of 100. For every 100 points, you’ll receive $5 off your order.
Points Reward
- 100 = $5 off
- 200 = $10 off
- 300 = $15 off

Log into your ellura account and click the Rewards button in the bottom corner to access your rewards.

No, rewards points cannot be combined with promo codes or special discount offers. If you’re using a promo code or other promo discounts, you’ll still earn points for signup, birthday, and social engagement, but you won’t earn points on the purchase itself, and you can’t redeem points on that same order.

Not on the purchase, but yes on other actions! If you use a promo code at checkout, you will not earn points for that order. However, you will still receive points for account signup, birthday entries, and social follows.

We love when you share ellura with people who need it.
- Share your unique referral link
- Your friend gets $10 off their first order
- You earn 200 points ($10 value) after their purchase
Your link can be found in the Rewards tab of your account dashboard.
Note: Self-referrals or misuse of the referral program may result in loss of points.

Yes, points expire 12 months after they are earned. But don’t worry, every time you make a purchase or complete an action that earns points, the clock resets for another 12 months. We’ll send you reminder emails before your points expire.

No. Points may only be applied to product purchases and cannot be used for taxes, shipping, or additional promo discounts.

If your order is canceled or fully refunded, the points you earned from that order will be removed from your account. For partial refunds, only the portion of points associated with the returned items will be deducted.

No. Each customer is allowed one rewards account. Duplicate accounts, fake referrals, or suspicious activity may result in point forfeiture and deactivation of the program for that account.

We may update or adjust the My ellura Rewards program to better serve our customers. We’ll notify you by email if there are major changes—and always strive to keep your experience transparent and fair.
ellura reserves the right to modify or cancel the program at any time, with or without notice.